Refund Policy

Last updated September 30, 2026

Decisions API credits are prepaid. We want you to buy only what you will use, so the rules are simple.

Unused credits: refundable for 14 days

Within 14 days of a purchase, you can ask for a refund of the credits from that purchase you haven’t used. We refund the unused share of what you paid. For example, if you bought 25,000 calls for $20 and used 5,000, we refund $16.

After 14 days

Credits stay on your key and never expire, but purchases older than 14 days are not refundable, except where the law requires it or we shut the Service down (then we refund all unused credits).

Always refunded

Duplicate charges for the same order.
Payments where no key or credits were delivered.
Calls that return an error are never charged in the first place, so there is nothing to refund.

How to ask

Email support@decisionsapi.cc from the address you paid with. Include the first characters of your key (for example dk_live_ab12) or your Stripe receipt number. Never send the full key.

We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days. The refunded credits are removed from your key.

Before a chargeback

If something looks wrong on your statement, please email us first. We can fix most billing problems within a day, much faster than a card dispute.